Privacy Policy

Coushatta Casino Resort supports the State of Louisiana in its efforts to eliminate underage gaming. Our policy is "21 or No Dice." Anyone under the age of 21 is prohibited on our gaming floor. "Wheel of Fortune" is a registered trademark of Califon Productions, Inc. "Wheel of Fortune" © 2001 Califon productions, Inc. All Rights Reserved.

PRIVACY

This is the web site of Coushatta Casino Resort.

Our postal address is:
P.O. Box 1510
Kinder, LA 70648

We can also be reached via email or you can reach us by telephone at 1-800-584-7263.

For each visitor to our web page, our web server automatically recognizes the consumer's domain name and e-mail address (where possible).

We collect the domain name and e-mail address (where possible) of visitors to our web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used to improve the content of our web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our web site, used for marketing purposes, and is not shared with other organizations for commercial purposes.

Use of Cookies and Pixel Tags
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We also use pixel tags – tiny graphic images – to tell us what parts of our website you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still contact us over the telephone if you prefer to not use our website. We also contract with third-party advertising companies to serve ads on our behalf across the Internet. To do this, they will collect anonymous information about your visits to our Web site and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements. These targeted advertisements may appear on other sites that you visit. This anonymous information is collected through the use of a cookie or pixel tag – industry standard technology used by most major Web sites. No personally identifiable information is collected in this process.

If you do not want to receive e-mail from us in the future, please let us know by sending us an e-mail at the above address, writing to us at the above address, or visiting us at www.coushattacasinoresort.com.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending us e-mail at the above address, writing to us at the above address, or visiting us at www.coushattacasinoresort.com. If you wish to be removed from our mailing list, please supply us with your exact name and address. We will be sure your name is removed from the list.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. If you wish to be removed from our telephone contact list, please provide us with your name and telephone number, including area code. We will be sure your name is removed from the list.

With respect to ad servers: we do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will post the policy changes to our web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our web site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address, writing us at the above address, or visiting us at www.coushattacasinoresort.com.

Upon request we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them, and contact information (e.g., name, address, phone number) that we maintain about them.

Customers can access this information by email to us, or write to us at the above address.

Upon request, we offer visitors the ability to have factual inaccuracies corrected in information that we maintain about them.

With respect to security: we always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above address, or by email us.

SMS Consent Agreement & Privacy

Coushatta is committed to enhancing your stay by providing timely updates and important information through SMS notifications. This agreement outlines our practices regarding obtaining your consent for SMS communications.

1. Verbal Consent Request:
   During the check-in process, a front desk associate will ask for your consent to receive SMS notifications. For example, you may hear:

   “Would you like to receive text messages from Coushatta regarding your stay?”

   Additionally, when making reservations by phone, our reservations team will also ask for your consent to receive these SMS notifications.

2. Recording Consent:
   Once you respond, your preference will be documented in our lodging system:

   • Accepted: If you agree to receive SMS notifications, we will mark your profile with an SMS flag indicating your consent.
   • Denied: If you choose not to receive SMS notifications, we will also record this preference.

By consenting to receive SMS messages, you agree to receive communications that may include:

• Reservation confirmations and reminders
• Updates on your stay (e.g., check-in/check-out information)
• Special offers and promotions
• Important announcements regarding the property

Data Privacy:
Coushatta respects your privacy and is committed to safeguarding your personal information. The phone number provided for SMS notifications will be stored securely and used solely for the purpose of delivering relevant messages. We will not share your information with third parties without your explicit consent, except as required by law.

Opt-Out Policy:
You can opt out of receiving SMS notifications at any time. To do so, simply reply "STOP" to any SMS message you receive from us. You may also contact us directly by email or by phone at 1-800-584-7263. Upon opting out, your preference will be recorded, and you will no longer receive SMS notifications.

Acknowledgment:
By providing your phone number and consenting to receive SMS notifications, you acknowledge that you have read and understood this SMS Consent Agreement and our privacy practices.