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About Coushatta Casino Resort

SMS Consent Agreement

Coushatta Resort is committed to enhancing your experience by providing updates and important information via SMS notifications. This agreement explains how we obtain your consent and protect your privacy.

How We Obtain Your Consent

  • At Check-In: A front desk associate will ask if you’d like to receive SMS notifications.
  • During Reservations: When booking by phone, our reservations team will ask if you'd like to receive SMS notifications.

Your preference will be recorded in our system.

What You’ll Receive

By opting in, you agree to receive SMS messages which may include:

  • Reservation confirmations
  • Check-in and check-out details
  • Room ready notifications

Your Privacy Matters

  • Your phone number is securely stored in our system and used only for SMS notifications.
  • We will never share your phone number or any other personal information with third parties.

How to Opt Out

You can stop receiving messages at any time:

Once you opt out, you will no longer receive SMS notifications.

Acknowledgment

By providing your phone number and consenting to SMS messages, you confirm that you understand and accept this agreement.

Verbal Consent Script for Hotel Reservations

Step 1: Introduction

Agent:
"Thank you for booking with us! We offer SMS notifications to enhance your stay. May we have your consent to send you these messages?"

Guest: [Guest responds]

Step 2: What to Expect

Agent:
"If you opt in, we may send SMS messages such as:"

  • "Reservation confirmations"
  • "Check-in and check-out details"
  • "Room ready notifications"

"Your phone number will be kept private. You can opt out anytime using the instructions provided in our messages."

"Would you like to receive SMS notifications? Please say 'Yes' to agree or 'No' to decline."

Guest: [Guest responds "Yes" or "No"]

Step 3: Confirmation

If User Agrees (Yes):

Agent:
"Great! You’ll now receive SMS notifications about your reservation. You can opt out anytime using the instructions in our messages. Let us know if you need anything—thank you, and we look forward to your stay!"

If User Declines (No):

Agent:
"No problem! You won’t receive SMS messages from us. If you change your mind, feel free to let us know. Have a great day!"